Privacy Policy

1. Introduction

LocSho User App ("LocSho User", "the App", "we", "us", or "our") helps customers discover nearby shops, browse products, place orders, track deliveries, and communicate with participating stores and delivery personnel.

2. Developer Details

3. Information We Collect

Depending on how the app is used, LocSho User App may collect:

• Account information, such as name, mobile number, email address, and login credentials.
• Delivery information, such as saved addresses, geo-location, and order destination details.
• Order information, such as cart contents, shop selection, payment preference, order history, and delivery status.
• Voice input data, if the user uses voice-based cart creation or search.
• Device and usage information, such as device model, app version, IP address, crash logs, and app interaction events.
• Customer support information, such as chat messages, complaint details, and attachments shared during support cases.
• Payment-related information needed to process orders, although full card or UPI credentials should generally be handled by the payment service provider rather than stored directly by the app.

4. How We Use Information

We may use user information to:

• Create and manage customer accounts.
• Enable login, authentication, and OTP verification.
• Show nearby stores and improve location-based ordering.
• Build carts from typed or voice-based requests.
• Process and manage orders, deliveries, refunds, cancellations, and support requests.
• Send transactional notifications such as OTPs, order updates, and delivery alerts.
• Improve app performance, fraud prevention, product quality, and customer experience.
• Comply with legal obligations and enforce platform policies.

5. Data Sharing

We may share relevant data only as needed with:

• Shops or merchants to fulfill the customer's order.
• Delivery partners to complete pickup and delivery.
• Payment gateways or payment processors to handle transactions.
• Analytics, cloud hosting, communication, OTP, or customer support vendors acting on our behalf.
• Government or regulatory authorities where required by law.

We do not sell personal data unless explicitly stated and lawfully permitted.

6. Permissions and Sensitive Data

The app may request access to:

• Location, to show nearby stores and improve delivery accuracy.
• Microphone, if voice ordering or voice-based cart creation is enabled.
• Camera or storage/photos, if users upload support images, prescriptions, or profile content.
• Notifications, to send order and delivery updates.

Where required, the app should show a clear in-app explanation before requesting a sensitive permission.

7. Data Retention

We retain data only for as long as necessary to provide services, resolve disputes, prevent fraud, comply with legal obligations, and maintain business records. Retention periods may vary by data type, such as account records, order history, payment references, and support logs.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information, including access controls, encryption in transit where appropriate, and restricted internal access. No method of transmission or storage is fully secure, so absolute security cannot be guaranteed.

9. User Rights

Subject to applicable law, users may be able to:

• Access or update account information.
• Request deletion of their account or specific data.
• Withdraw permissions through device settings.
• Contact support for privacy-related questions or complaints.

10. Children

The app is not intended for children under the age permitted by applicable law unless specifically designed and disclosed otherwise.

11. Third-Party Services

The app may include third-party services such as payment processors, maps, analytics tools, OTP vendors, crash reporting tools, and cloud storage providers. Their data practices may be governed by their own privacy notices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted at the current policy URL with the revised effective date.

13. Contact Us